We hope you love what you ordered. But in case it doesn't work out, you can return for refund within 14 days from the date of your purchase.
We recommend you ship back the return with an insured and traceable shipping carrier of your choice obtaining a receipt for all shipments and keeping it for your records. For any questions, please contact firstname.lastname@example.org
Please note that shipping and handling charges are not refundable. When combining multiple orders as one return, the refund will be determined by the item with the oldest purchase date.
• Refunds are issued to your original payment method. Refunds cannot be returned to alternate cards or different forms of payment.
• Damages must be reported within 3 days of receiving merchandise or can not be returned.
• Returns must be received in new condition; unused, unworn with all its packaging intact. Items returned with obvious use, makeup, deodorant, perfume, or similar product stains will be subject to refusal.
• Final Sale items cannot be returned, refunded or exchanged. Anything purchased at a discounted price of 25% off or more is a FINAL SALE and is not eligible for return.
• Original shipping is non-refundable. Fizzandgold.com is not responsible for missing, damaged, or packages lost in mail.
• Refunds are processed within 10-15 business days of receiving your return. We will send you an email confirmation when your return has been received and the refund has been issued.
• Colors may vary due to photography lenses, indoor/outdoor lighting, computer monitor resolutions. These situations do not qualify as defects.
Fizz and Gold does not offer exchange at this time. You must initiate a new purchase order.
How do I make a return?
To return your item(s), follow the steps below:
1. Securely repackage your items in the package you received them in. Enclose a copy of the receipt and completed RETURN FORM.
2. Mail it off; we'll do the rest!
Return items via an insured mail service of your choice to:
Fizz and Gold, LLC
227 Sandy Spring Pl
Suite D 425
Sandy Springs, GA 30328
We recommend shipping with insurance and keeping your shipping receipts until your return is processed. Fizzandgold.com is not responsible for missing, damaged, or packages lost in mail.
Refused or Undeliverable Packages
Refused or undeliverable packages are subject to return shipping costs.
• Ground Shipping: $5.00 return cost.
• If you choose not to have your order re-delivered, we can refund you the cost of the items, but the original shipping cost and the undeliverable charge from the carrier will be deducted from the refund as well as a 20% restocking fee.