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FAQ

How do I place an order?

Placing an order is easy. Just click on the product category you wish to browse, select an item, add it to your cart and checkout. Or, if you know the name or style number of the product you would like to order online, type it into the search box in the upper right hand corner of the screen. You can also call us and we can assist over the phone. We can be reached at (678)561-5453 M-F 9am to 5pm EST (excluding holidays).

How do I know if my order was placed?

Once you have completed your order, a confirmation email will be sent to the email address associated with your account. You may also view your order by clicking on the My Account link at the top right of the page and logging into your Fizz and Gold account.

What is the status of my order?

You can review the status of your order by clicking on the My Account link at the top of the page, where you can Sign in to your account to view your order and status history.

How do I change or cancel my order?

If you need to make any changes to your order, please call us at (678)561-5453 immediately after making your purchase. We are open M-F from 9:00 AM-5:00 pm EST. Once your order has been processed, we will be unable to modify the contents of your order. We apologize for any inconvenience and will do our best to assist you.

How do I care for my jewelry?

Remove jewelry before showering or bathing, grooming and before doing any type of household chores such as washing dishes. Chemicals can be very abrasive and ruin the finish of fashion jewelry. Be especially careful of chlorine bleach, window cleaner, oven cleaners and bathroom cleaners. When you get ready in the morning, don't put your jewelry on until the very last thing before you begin your day. If you have bathed or showered be sure your skin is dry. Water and personal care products can tarnish and dull the finish of your jewelry including hair spray, cosmetics, skin care products and perfume.

How do I clean my jewelry?

We recommend cleaning your jewelry on a regular basis with a dry, soft, clean, 100% cotton cloth to remove substances that could discolor it, such as perspiration, oil or any other residue. Avoid soaking in water or using heat. Do not use jewelry cleaners, ultrasonic cleaners or other chemicals.

How should I store my jewelry?

When storing your jewelry be sure they are separated or stored in soft pouches. Just going through your jewelry box looking for the perfect piece to wear causes damage. The rubbing and moving against metal, glass beads and stones dulls their finish and can scratch their surfaces.

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